Terms & Conditions

Terms and Conditions

Effective Date: November 24, 2024

Welcome to Durga Craft World (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, durgacraftworld.com, and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

1. General Information

Business Name: Durga Craft World
Website: durgacraftworld.com
Email: durgacraftworld@gmail.com
Address: 1/182, Mansarovar Yojna, Kanpur Road, Lucknow, Uttar Pradesh, India – 226012

2. Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use this website or make a purchase. By using this website, you confirm that you meet this requirement.

3. Products and Pricing

  1. Product Descriptions: We strive to provide accurate descriptions of our brass decorative items. However, we do not guarantee that product descriptions, images, or other content are error-free, complete, or up to date.
  2. Pricing: Prices are listed in INR (₹) unless otherwise specified. We reserve the right to change prices at any time without prior notice.
  3. Availability: All products are subject to availability. If an item is unavailable after you place an order, we will notify you and provide a full refund if payment has been made.

4. Orders and Payments

  1. Order Acceptance: Your order is only considered accepted when we send a confirmation email.
  2. Payment: We accept payments through secure third-party payment gateways. By providing payment details, you confirm that you are authorized to use the payment method.
  3. Cancellations: Orders can only be canceled before they are shipped. Once shipped, orders cannot be canceled.
  4. Taxes and Duties: Prices include applicable taxes for Indian customers. International buyers are responsible for any additional customs duties or taxes.

5. Shipping and Delivery

  1. Shipping Locations: Our products usually reach our customers within 7-10 working days in India. Sometimes it can take longer due to unavoidable circumstances.
  2. Delivery Times: Estimated delivery times are provided at checkout and may vary depending on your location. Delays may occur due to unforeseen circumstances.
  3. Shipping Costs: Shipping fees are calculated based on your location and the weight of your order and will be displayed at checkout.
  4. Damaged or Lost Packages: If your order is damaged or lost during transit, please contact us at durgacraftworld@gmail.com within 7 days of delivery for resolution.

6. Returns and Refunds

  1. Eligibility: Returns are accepted within 15 days of delivery for defective or damaged items. Items must be unused, in their original packaging, and accompanied by proof of purchase.
  2. Refunds: Approved refunds will be processed within 7 business days and will be credited to the original payment method. Shipping fees are non-refundable.
  3. How to Request a Return: Contact us at durgacraftworld@gmail.com to initiate a return.

7. Intellectual Property

All content on durgacraftworld.com, including text, images, graphics, logos, and product designs, is the property of Durga Craft World and protected by intellectual property laws. You may not copy, reproduce, distribute, or use any content without our express written consent.

8. User Conduct

By using this website, you agree not to:

  1. Violate any applicable laws or regulations.
  2. Interfere with or disrupt the website’s functionality.
  3. Use the website to distribute spam or harmful content.
  4. Attempt to gain unauthorized access to the website or its servers.

9. Limitation of Liability

  1. No Guarantees: We make no guarantees regarding the accuracy, reliability, or completeness of the information on this website.
  2. Liability Limitations: To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.
  3. Force Majeure: We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or internet outages.

10. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our website, you agree to the terms of our Privacy Policy.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these external sites. Visiting third-party websites is at your own risk.

12. Changes to Terms and Conditions

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.

14. Contact Us

For questions or concerns about these Terms, please contact us:
Durga Craft World
Email: durgacraftworld@gmail.com
Address: 1/182, Mansarovar Yojna, Kanpur Road, Lucknow, Uttar Pradesh, India – 226012

By using durgacraftworld.com, you agree to abide by these Terms and Conditions. Thank you for choosing Durga Craft World!