Refunds and Returns Policy
Effective Date: November 24, 2024
At Durga Craft World, we strive to ensure that you are satisfied with your purchase. However, if you are not completely happy with your order, we offer a transparent and fair refunds and returns policy. This document outlines the process, conditions, and timeframes for returning items and obtaining refunds.
1. Eligibility for Returns
You may request a return if the product meets the following conditions:
- The item is defective, damaged, or incorrect upon arrival.
- The return request is initiated within 15 days of the delivery date.
- The item is unused, in its original packaging, and includes all tags, labels, and any accompanying accessories.
Note: Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
2. Non-Returnable Items
The following items cannot be returned:
- Items purchased on clearance or during special sales (unless defective or damaged).
- Customized or personalized products.
- Items without the original packaging or proof of purchase.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at durgacraftworld@gmail.com with the subject line “Return Request – [Order Number].”
- Provide Details: Include the following details in your email:
- Your name and contact information.
- Order number and date.
- Reason for the return (defective, damaged, incorrect, or other).
- Photos of the product, showing the issue (if applicable).
- Await Confirmation: Our customer support team will review your request and respond within 3 business days with instructions on how to proceed.
4. Return Process
- Return Authorization: Once your return request is approved, you will receive a return authorization email with the return address and instructions.
- Shipping the Product:
- Pack the item securely to prevent damage during transit.
- Ship the item to the return address provided in the authorization email.
- Retain the shipping receipt and tracking information as proof of return.
- Customer Responsibility:
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure the safe delivery of the return.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Refund Process:
- Approved refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to a defect, damage, or our error.
6. Exchange Policy
We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired product.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us at durgacraftworld@gmail.com within 7 days of delivery. Include photos of the damaged or defective item, and we will work to resolve the issue promptly, either by offering a replacement or a full refund.
8. Late or Missing Refunds
If you have not received your refund after the stated timeframe, please:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at durgacraftworld@gmail.com if the refund does not appear after 10 business days.
9. Contact Information
For questions or assistance regarding refunds and returns, please contact us:
Email: durgacraftworld@gmail.com
Address: 1/182, Mansarovar Yojna, Kanpur Road, Lucknow, Uttar Pradesh, India – 226012
10. Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with the updated effective date.
By purchasing from durgacraftworld.com, you agree to this Refunds and Returns Policy. Thank you for choosing Durga Craft World!